How does the card work?

You will receive the PIN based card first. This is the card that does not have the Discover logo or your name on it.  Call 1-877-775-2733 to register and activate your card.  Once your card is registered, a Discover Card will be immediately sent to you and should arrive in 7 – 10 business days. This card will have the Discover logo and your name on it. When your Discover Card arrives, call 1-877-775-2733 to activate your card. Once your Discover Card is activated, any money on your PIN card will be immediately moved to your Discover card and the PIN card will be deactivated. Your PIN card is active until you activate your Discover Card.

What do I need to Register and Activate my card?

Call 877-775-2733.  To register your card you will need to give the operator the following information when you make this call:  Name, Address, Date of Birth and 1 form of ID, such as a drivers license, social security number, passport, ITIN, Matricula ID issued by the Mexican Consulate, are all accepted.

What is the difference between the PIN and the Passcode found on the carrier my card came with?

The PIN is only used to withdrawal money from an ATM, or to make a purchase at a retail location and receive cash back. Memorize this number or keep it in a safe place, and never write it on the back of your card. The Passcode is used to log in to the IVR system or website so you can receive your card balance, transaction history, and transfer money. You may change your PIN and Passcode at any time using the IVR or website. The PIN is always 4 digits and the Passcode is always 6 digits.  Click HERE for Picture of the Card Carrier.

How do I Load my card with money?

You may load your card 2 ways. First, by having your employer direct deposit your payroll or a portion of your payroll directly to the card. Click Here for the Payroll Direct Deposit Form. Second, you may go to any of the 75,000 Green Dot locations nationwide to load your card with cash – see below for Green Dot Loading instructions.

How do I sign up for my payroll to be deposited to my card?

Ask your employer for a payroll direct deposit form or Click HERE for a form. Your employer will ACH the amount you wish to load directly to your card on payday. Payroll Direct Deposit saves time and expensive check cashing fees. Your money is available immediately on payday.

How do I load my card using the Green Dot Network?

There are over 50,000 Green Dot locations nationwide. Click HERE to find one near you. Go to the prepaid section in the store and find the Green Dot Universal Moneypak. Take this to the register and give the cashier the amount you wish to load plus the Green Dot fee of $4.95. Call the 800 number on the back of the Moneypak and enter your TeleNet Paycard card number then the account number from the back of your Moneypak and your card is loaded instantly.

How do I transfer money to Mexico?

You can transfer money by calling customer service or going to the website. You will be transferring money to a bank account in Mexico. You must provide the 18 digit Account (CLABE) number to transfer to. If you do not have a bank account, customer service will set up an account for you. Click HERE for information on setting up an account in Mexico.

Can I transfer money to any bank account in Mexico?

YES.

When will my money arrive in the Mexican bank account?

If you transfer money Monday through Friday before 2:30PM Central Standard Time, your money will arrive the next business day. If you transfer money Saturday or Sunday it will arrive on Tuesday.

What are the fees associated with the card?

Click HERE for the terms and conditions.

What are the daily maximums for loads, withdrawals, and transfers?

                                                ATM Card       Discover Card

ATM withdrawals                      $800                $800

Purchases                                 $800                $800

Transfers                                   $1000              $1000

Green Dot Cash Load             $999                $999

Payroll Direct Deposit             $9,999             $9,999

Is the money on my card FDIC insured?

YES

If I leave my employer can I take the card with me to use at my next job?

YES. The Card is yours and you can take it to your next employer. Simply ask your employer for a “DIRECT DEPOSIT FORM” or Click HERE, fill out this form and give to your employer.