PAYROLL Set-up Process and Procedures for the TELENET PAYCARD

Once an employer agrees to use the TeleNet Paycard for payroll, we will follow these steps.

Remember, these are guidelines and we can adjust these to fit the needs of the employer. Each scenario may be different.

The basic information is to assign cards, register and activate, and send payroll.

The Employer must be set up to send an ACH either with their bank or their payroll service provider.

1. TeleNet will send the cards to the contact person at the company.

2. The company will ASSIGN cards to the employee and fill out the “Registration Form – Payroll” with the appropriate information and Online Account Number or OAN (14 digit number found on the bottom of the card).
1. TeleNet can provide the employer an Excel spreadsheet to fill in or they can use the individual Registration Forms.

3. The company or agent can send the forms to TeleNet via email or fax.

4. TeleNet will REGISTER each card based on the information from the Registration Form.
1. The employee must still call to ACTIVATE the card before it can be used.
2. Once the card is Activated, a Discover Card will be sent directly to the employee.
3. When the Discover Card arrives, the Employee must call to Activate the Discover Card, at which time any money on the PIN card will automatically be moved from the PIN card to the Discover Card, and the PIN card will be deactivated.
4. If the cardholder changes the PIN on the IVR, then forgets the PIN, a Customer Service Rep can reset the PIN to the Last 4 Digits of the ID provided for registration.
5. Cardholders can change their PIN or Passcode at any time on the IVR.
6. TeleNet does NOT have access to PIN and Passcode numbers.

5. After registration and activation, the payroll person will set up each card for direct deposit (Payroll) and initiate a “Prenote” for the first ACH.
   1. The ACH will be sent to:
   1. Bank Name:  Central National Bank of Enid, OK
   2. Bank Routing Number:  103100195
   3. Account Number:  14 Digit OAN (found on the bottom left of the PIN card)
   4. Account Type (if necessary):  Checking
   2. This will verify all the accounts are set up correctly.  If not, the Prenote will be returned to the company listing the problem, such as “incorrect account number”. This may take up to 5 business days to be returned.
   3. The company can also do a test by sending $1 to each account and TeleNet can verify each card was loaded with $1. Remember, the minimum amount to be loaded to each card is $1.
   4. The Discover Card will have the same OAN and will not need to be reentered.

6. Once all accounts are verified, the employer can initiate payroll the following week.
   1. Payroll must be initiated no later than 2:00pm CST on Thursday for cards to be loaded on Friday. If a bank holiday lands on Thursday or Friday, such as Thanksgiving, Payroll must be initiated no later than Wednesday, 2:00pm CST.

7. If a card is lost or stolen, the Company can issue a new PIN card to the employee immediately and send in the registration form. The employee will need to call and Activate the PIN card. The money will be moved from the old card to the new card immediately. Payroll will need to input the new OAN for the next payday. The old card will be deactivated and a new Discover Card will automatically be sent to the employee.
   1. TeleNet will send the Company additional cards to hold in reserve.